Ranked Top 10 Life Insurance/Annuity Web site for Consumers by DALBAR WebMonitor
DALBAR's WebMonitor program is a quarterly report that summarizes the trends and best practices of the 25 life insurance and annuity firms that lead the industry in Web-Based technology. The top 25 Web sites in each category are evaluated and ranked based on the scope of functionality and their usability. The timeliness, relevance and quality of the content are also factors in the evaluation. American General Life Companies' (American General) Web site is ranked #10, as of the fourth quarter of 2009.
"DALBAR Designations" further define the quality of a mutual fund or life insurance or annuity firm's Web site by applying an absolute interpretation of the score. DALBAR Designations are developed based on scores as follows:
DALBAR Designation Score |
| Excellent |
80 - 100 |
| VERY GOOD |
70 - 79 |
| Good |
60 - 69 |
With a score of 71.78, American General’s Web site is designated "Very Good."
Learn more about this award from the DALBAR Web site.
American General Honored with Customer Excellence Award for Second Year in a Row
MarketTools, Inc., honored American General with the 2008 CustomerSat Achievement in Customer Excellence (ACE) Award for exceptional customer service satisfaction in its Life new business, Annuity new business and Life and Annuity customer contact centers. The CustomerSat ACE Award is designed to demonstrate an organization's rigorous use of customer feedback processes, outstanding performance as measured by those processes, proven success in customer satisfaction and loyalty, and recognition of these centers by its customers. Less than 3 percent of all surveys conducted with CustomerSat met the criteria to qualify for a 2008 ACE Award.
Learn more about this award from the CustomerSat Web site.
Awarded Honorable Mention as Most Innovative Carrier in Benefits Selling Magazine’s 2008 Reader's Choice Awards
Readers of Benefits Selling magazine voted on most innovative carriers in the employee benefits business and American General earned honorable mention, just behind the winner.
Learn more about this award in the November 2008 issue of Benefits Selling magazine.
Top Seller of Term Life Insurance in the United States for Five Consecutive Years (2004-2008)
LIMRA International conducts a quarterly and annual survey of life insurance sales among participating companies. American General was ranked the #1 seller of term life insurance in the United States in 2008, for the fifth year in a row!
American General has also held the #1 rank in issued insurance (the total face amount written during a calendar year) across all life insurance product lines for five consecutive years (2004-2008).
LIMRA International is a worldwide research, consulting and professional development organization that helps more than 850 insurance and financial services companies in 73 countries increase their marketing and distribution effectiveness. Visit LIMRA at www.limra.com.
